Whitepaper Library

Navigate the Complex, Ever-Evolving Generative AI Landscape

In the era of digital business, customer expectations for frictionless interactions are higher than ever. Traditional, reactive customer support methods such as those from Zendesk often leave customers waiting for a response and feeling frustrated. Kustomer’s proactive, seamless support system transforms the customer experience (CX) by anticipating needs.

Explore different types of visualizations, and learn when to use them

You’ve got data and you’ve got questions, but what's the best way to visualize that data to get the answers you need? Transforming data into an effective visualization or dashboard is the first step towards making your data make an impact.

Discover how automation is the key to unlocking revenue growth and operational efficiency.

Every procurement leader wants to be a strategic partner to their business. But few know exactly what they need to focus on to achieve it.

Every procurement leader wants to be a strategic partner to their business. But few know exactly what they need to focus on to achieve it.

Discover actionable strategies to bridge the gaps in your marketing tools and maximize the full value of your MarTech.

Businesses will need to adopt AI to stay competitive in tomorrow’s marketplace, so it’s more important now than ever to be data-driven. New ways to unlock value using AI-powered analytics are already here and offer new opportunities for companies to innovate and compete.

Businesses will need to adopt AI to stay competitive in tomorrow’s marketplace, so it’s more important now than ever to be data-driven. New ways to unlock value using AI-powered analytics are already here and offer new opportunities for companies to innovate and compete.

Businesses will need to adopt AI to stay competitive in tomorrow’s marketplace, so it’s more important now than ever to be data-driven. New ways to unlock value using AI-powered analytics are already here and offer new opportunities for companies to innovate and compete.

How can you supercharge productivity across all your workflows AND create great experiences for employees and customers? Read this guide to see how innovative companies like yours can say YES to both with AI. Learn how you can accelerate business agility to drive better business outcomes, using a single AI-powered cloud platform.

Dive into the future of AI infrastructure and how to overcome data pipeline bottlenecks.

Harnessing Data Power in Sales

High-Impact Recruitment Forms: Engage and convert prospects with effective designs.

Today’s data teams are being asked to integrate massive stores of data as quickly as possible. But traditional processes for managing data warehouses are hand-coded and complex. And that’s led to management complexity, developer resource constraints, cost overruns, and increased risk.

Discover how Tealium delivers 363% ROI

The Canadian construction industry presents unique challenges for accounting professionals, necessitating robust solutions to streamline operations and enhance efficiency.

Modern cloud architectures combine three essentials: the power of data warehousing, flexibility of Big Data platforms, and elasticity of cloud at a fraction of the cost to traditional solution users. 

Your top-of-mind questions answered!

Leading the evolution from traditional to modern resource capacity planning will stretch you outside of your comfort zone. Anticipating and planning for these challenges will help your organization through the process with greater ease and speed.

Creating an expense policy can be a time-consuming process, but when you consider that almost 20% of expenses fall outside of policy it makes sense to invest the time and effort. 

This guide is designed to help you find quick wins in your zero trust journey and continue making progress toward zero trust security. By studying enterprises with mature implementations of zero trust, we found:

• Zero trust progress is possible regardless of organization size or IT infrastructure complexity.
• Organizations with high zero trust maturity are twice as likely to achieve business resilience.

The core components of a successful construction project are time, money, and quality. Although mistakes can occur on construction sites, a new culture and practice of zero defects should take hold. This approach to safety has led to a greater awareness of risk and a purposeful focus on identifying and resolving the most frequent causes of accidents and fatalities. This playbook will demonstrate how to get started and why committing to zero defects will have wider positive effects on stakeholders, productivity, and financial success.

Here are a few of the most common mistakes that cause defects:

• Ineffective quality control
• Inadequate documentation
• Flaws in the scope of work and more

IT decision makers know that an extended detection and response (XDR) strategy is a necessity in 2023, but only 47% can accurately identify what XDR truly means. In this report by Wakefield Research, IT decision makers share their current and future plans to implement an XDR strategy, their perceptions of the value of XDR and required capabilities, and obstacles to adoption. Download the report to:

• See if your organization is ahead or behind the curve on XDR adoption.
• Understand what it takes to derive full value from XDR–and what’s holding some organizations back.
• Learn what components and data sources are crucial for XDR success. 

Companies in traditional industries often think remote work only works in the tech industry—but the research tells a different story. 

Upwork’s report, Not Just Tech: Remote Freelancing Across Industries, shows how companies in traditional industries like manufacturing, mining, utilities, and more are tapping into the remote workforce to give their in-house teams the control that comes from the freedom to scale. 

In this report, you’ll see:

• On average, 23% of workers across all “traditional industries” were remote as of January 2021.
• 37% of jobs in “non-tech industries” in the U.S. could be done by remote freelancers—that’s 25.7 million jobs.
• In 2020, Upwork’s top non-tech clients increased spending on Upwork by 44%

Learning leaders are challenged to effectively build and retain an agile workforce with different skill sets as environments and requirements constantly evolve. While delivering business-critical learning and information to their staff, organizations must adapt to changing work environments and policies. Finally, corporate leaders must assess the effectiveness of their personnel training and obtain insight into crucial compliance requirements.

Key benefits of Workday Learning include-

• Engage learners with a personal and contextual experience
• Empower learning administrators at the scale
• Unlock business agility and insight

Download to know more…

How workday will help you:

• Workday provides a meaningful integrated experience
• Workday can manage the complexity of your business-- Over the last 3 years, Workday Learning has placed as a “Strategic Challenger” on the Fosway 9-Grid for Learning.
• Our products deliver a clear vision with customers at the center

Workday brings finance, HR, and supply chain into a single agile system, so your organization can adapt to the ever-changing healthcare industry. Watch this quick demo to see how you can streamline operations, transform your care continuum, and more.

An array of options

As a dedicated and innovative leader in the Chromebook space, Acer has carefully engineered its breadth of Chromebook Enterprise devices to meet the needs of businesses large and small.

• Diverse portfolio of Chromebook Enterprise devices engineered for all businesses

• Powered by the latest Intel, AMD, and Qualcomm Processors with LTE options

• Built for the cloud with full connectivity and enhanced video and audio

IT Outsourcing: The Best Recession Defense

IT service management helps you prepare for economic headwinds by cutting costs, streamlining operations, and maximizing efficiency.

Read on to find out how outsourcing your managed IT services can help you:

• Tap into precisely the resources and infrastructure you need, when you need them
• Mitigate staffing challenges and free up your employees for mission-critical tasks
• Defend your business against even advanced threats with managed cybersecurity
• Scout Energy Partners

Hybrid cloud is a complex topic, We know you may have questions about how to get started on your hybrid cloud journey but it's need to be started because companies need purpose-built protection to address the shifting nature of threats that go along with cloud modernization. When considering SaaS-delivered data management to help achieve your digital transformation goals -while mitigating the risks of data sprawl – here are some critical building blocks to help you succeed:

• Stay SaaS protected
• Think hybrid first
• Start planning tomorrow’s migrations today and more

Download this document and learn more

Today, more than 58 percent of millennials want their companies to provide them with job-related learning opportunities. And everyone, whether Gen Xers, baby boomers, or millennials, wants learning that is customized to their specific requirements. However, there is a disconnect between traditional, mandatory learning and the learning enablement expected by today's workforce. Read the eBook to find out how you can transform learning in your workplace.

The eBook is jam-packed with information and offers advice on:

• The importance of a learning culture
• Making the business case for learning
• Ways to address multiple generations and learning styles and more…

How workday will help you:

• Workday provides a meaningful integrated experience
• Workday can manage the complexity of your business-- Over the last 3 years, Workday Learning has placed as a “Strategic Challenger” on the Fosway 9-Grid for Learning.
• Our products deliver a clear vision with customers at the center

Successfully planning for the unexpected

Are you able to adapt to rapid change?

With the significant disruption to both lives and businesses across the world, we are currently living through a period of uncertainty.

So how do you plan for the unexpected? Finance is fast becoming the driver of decision making, and it needs to be able to deliver fast and accurate interlinked scenarios.

In this eBook, we look at how organisations can plan for the unexpected by rapidly adapting to changing market conditions using scenario analysis and what if’s.

As part of their digital transformation, businesses want to move their operations away from paper-based systems. But despite ongoing digitization, many organizations still work with paper for many key activities like client and employee onboarding, and accounts payable.  According to AIIM research, 56% of organizations are looking to automate their manual processes. However, not all businesses know how to fully transition to a paperless environment.  

As you start to digitally transform your organization, do you find addressing legacy paper records challenging and cost-prohibitive? If so, you're at the right place. According to AIIM research, one of organizations' top information management challenges is managing information throughout its lifecycle. And it all starts with knowing what should be digitized, stored, or defensibly destroyed.

In part 1 of this two-part digital transformation series, we discuss how to:

This on-demand webinar includes insights, use case examples, and a brief demo on how to achieve your digital transformation goals.

This technical brief explains how you can have the best of both worlds: the reliability of Oracle and the scalability and flexibility of Microsoft Azure. It explores three ways to use SharePlex by Quest to integrate your Oracle data with Azure technologies.

SharePlex replicates your data in near real-time, making it available for use in Azure SQL Database, Azure Event Hubs, and Synapse Analytics.

With SharePlex, you can easily leverage your existing Oracle data with Azure, without having to migrate. You can gain new insights and analytics capabilities while keeping your data secure and safe.

CHALLENGE

Ultraflex needed a CRM system that was simple and intuitive to use, yet powerful enough to provide automated marketing workflows and customer support functionality.

SOLUTION

The company partneredwith the their MSP and Net at Work to deploy Microsoft Dynamics 365 CRM, including add-on solutions for marketing automation and integration with Sage 100.

IMPACT

• Automated workflows save 500 staff hours every year

• New insight into sales funnel allows Ultraflex to hone sales strategies and convert more leads

• Metrics surrounding prospects allow company to segment its database and target marketing communication

• Web form integration with Dynamics 365 CRM and Sage 100 eliminate manual steps and duplicate data entry 

Visibility means more than just tools that provide insight into one part of your environment. In this use case, hear how the Ulta team found a way to detect, investigate, and respond to threats and performance degradations across their entire network, from on-premises data centers to store locations, and increasingly into Google Cloud workloads by using ExtraHop Reveal(x). You’ll learn:

• How to unify visibility across work streams as well as security and network teams;
• How to reduce false positive alerts for more efficient security operations;
• How to accelerate migration of production work streams to Google Cloud. 

The medical device manufacturing sector in the US is expanding at a compound annual growth rate of 5%. This rate of expansion creates potential as well as problems for enterprises working in the world's largest MDM market, where demand for innovative medical devices is increasing. Medical device makers are dealing with new laws as well as the need to constantly lower costs, expand into new areas, and scale their end-to-end companies as they fill market gaps.

Download to know more…

F5 NGINX minimizes latency, bolsters security, and empowers AppDev, platform, network, and security teams to accelerate modern app delivery within Kubernetes environments.

Your network deserves enterprise-grade security

Azure Virtual Desktop (AVD) and Remote Work Assist integrate to create an always-on support system for organizations of all sizes and all industries. With Remote Work Assist, your organization can get the support that it needs to avoid business disruption and increase operational efficiency—from anywhere, to anywhere.

Recent economic volatility has led to IT teams feeling pressure from leadership to cut their cloud costs. IT leaders now face the daunting task of reducing cloud spend without compromising their cloud value. By utilizing proven cloud cost optimization strategies, IT teams can cut wasted cloud spend, maximize cloud performance, and make leadership happy.

If leadership is reexamining your IT budgeIf leadership is reexamining your IT budget, it’s important to understand the driving forces behind their decisions. IT is often seen as a cost center at a business, associated with unfettered spend.t, it’s important to understand the driving forces behind their decisions. IT is often seen as a cost center at a business, associated with unfettered spend.

Discover the latest innovations in business automation with Salesforce AI. Explore the power of Generative Flows, Einstein, and Large Language Models (LLM) to accelerate automation using clicks, not code.

As the third era of network security begins, it’s vital for organizations to secure their highly distributed environment with a new, more expansive type of platform

IT leaders may realize that the performance of DevSecOps teams affects how quickly they can produce new software.

IT leaders may realize that the performance of DevSecOps teams affects how quickly they can produce new software. However, leaders also need to be aware that team performance is integral to how the overall business can take on competitors and ride out changes in a turbulent market.

As organizations work to make their software delivery processes and teams more efficient, many have turned to the cloud.

Explore insights on hybrid and multi-cloud data protection. Discover how enterprises enhance reliability and secure cloud workloads.

We surveyed over 10,000 analytics, IT, and business leaders for insights on data management and decision-making in the age of artificial intelligence.

The speed of change in retail isn’t slowing down anytime soon. To overcome headwinds such as inflation, supply chain disruptions and labor challenges, forward-thinking decision-makers are investing in cutting-edge technologies to help sustain profitability while providing positive shopper and associate experiences.

Unlock the full potential of your IT team with groundbreaking automation.

Learn how to protect your company’s data and its reputation, without sacrificing speed.

SaaS applications like Microsoft 365 can benefit an organization in a number of ways — but they can also pose the risk of data loss. Even though Microsoft hosts the infrastructure, this doesn't replace your responsibility to back up business-critical Microsoft 365 data.

More than 80% of the 381 business and IT executives and managers, application developers, and data management and analytics experts that TDWI surveyed say they’re frustrated with their outmoded legacy practices, outdated technologies, and old data silos. They’re ready to modernize.

Understanding and predicting customer demand is a fundamental challenge for retailers. This concise guide illuminates how AI is demand forecasting and planning with precision

IT teams must secure user access from anywhere to any application while applying consistent security policies. That’s why enterprises are evolving from legacy VPNs to zero-trust network access (ZTNA) solutions.

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